Privacy Policy

Last Updated: 28 May 2025  |  Effective Date: 28 May 2025

Introduction

Tockwise ("we," "us," or "our") is a watch repair and restoration workshop located at 248 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what choices you have in relation to it.

By using our website at tockwise.cyou or contacting us through the contact form, you acknowledge that you have read and understood this policy. If you have questions, please contact us at [email protected].

Data We Collect

Information you provide directly

• Name and contact details (email address, phone number) submitted via the enquiry form
• Details about your timepiece that you include in a message
• Correspondence by email or phone

Information collected automatically

• IP address and general browser/device information via server logs
• Pages visited and time spent on the site, where analytics cookies are accepted
• Cookie consent preferences stored in your browser's local storage

Legal Basis for Processing

We process personal data under the following legal bases, consistent with Thailand's Personal Data Protection Act (PDPA) B.E. 2562:

• Contract performance: to respond to service enquiries and carry out agreed watch repair or restoration work
• Legitimate interests: to maintain operational records and improve our services, where not overridden by your rights
• Consent: for optional analytics and marketing cookies, which you may withdraw at any time via the cookie settings on this site

How We Use Your Data

• Responding to service enquiries and quotation requests
• Communicating about the progress of repair or restoration work
• Issuing condition reports and related documentation
• Maintaining internal service records for quality and safety purposes
• Understanding how visitors use the website (analytics, only where consent is given)

Data Sharing

We do not sell your personal data. We may share data with:

• Parts suppliers, where a first name and contact number is necessary to arrange delivery — only with your knowledge
• Website hosting and analytics providers who process data on our behalf under appropriate data processing agreements
• Thai authorities, if required by law

Data Retention

Enquiry messages and contact information are retained for up to three years from the date of last contact, unless a service relationship requires a longer period. Completed service records (condition reports, photographs) are retained for seven years for quality assurance and dispute resolution purposes. You may request deletion of your data subject to legal retention requirements.

Cookies

This website uses cookies to distinguish essential functionality from optional analytics and marketing features. You can manage your preferences using the cookie banner or visiting our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function.

Your Rights

Under Thai PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data, where no legal retention obligation applies
• Object to processing based on legitimate interests
• Withdraw consent for optional cookies at any time
• Portability of data you have provided to us
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Data Security

We apply reasonable technical and organisational measures to protect personal data, including encrypted email transmission, password-protected internal systems, and restricted access to service records. In the event of a data breach that presents risk to individuals, we will notify affected persons and the relevant authority as required by law.

Third-Party Links

Our website may contain links to external sites, including component suppliers or horological references. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. Changes will be reflected with a revised "Last Updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the revised policy.

Contact

For all privacy-related enquiries:

• Email: [email protected]
• Address: Tockwise, 248 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand
• Phone: +66 2 648 3179